Who are we?
Planet Surfacing has been established for many years we specialise in imprinted concrete, patios, and pathways.
We also do driveway lights for beauty and added security. Garden design and ideas, we now supply and fit smart grass.
How do we collect information from you?
We obtain information about you in the following ways:
Information you give us directly
For example, we may obtain information about you when you contact us for a quotation, product or services or when you contact us via our email email@example.com
When you visit this website
In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. To learn more about cookies and how to manage them, visit AboutCookies.org.
The table below explains the cookies we use and why.
This cookie is used to record if a user has approved cookie usage.
(Wordfence) Cookies used to provide security when surfing the Web page.
These cookies do not store any personal information and have no impact on your experience of using the website. They are automatically created by the software that runs the website.
This is a text cookie to ensure that cookies can be set.
These cookies are using a service provided by Google Analytics which allows us to analyse the use of this website so we can measure and improve the performance. Google Analytics generates statistical and other information about website use by means of cookies, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Facebook Like Button cookies
Sometimes we use a Facebook Like Button on our website which is hosted by Facebook and your browser therefore sends this cookie data to Facebook when creating the button inside your browser. This data is used by Facebook in order to associate the Facebook Like Button with your Facebook account.
When you interact with us on social media platforms such as Facebook and Twitter, we may obtain information about you (for example, when you publicly tag us or post on our social media platform leaving you name etc. This can also depend on your privacy preference you have set on those type of platforms.
We may contact you to ask if we are able to use your Driveway in our portfolios or ask if we are able to publish your reviews once received back with your After Sales Pack.
What type of information is collected from you?
The personal information we collect, store and might use include:
- Your name and contact details (including postal address, email address and telephone number)
How and why is your information used?
We may use your information for a number of different purposes, which may include:
- Providing you with the services, products or information you asked for:
- Processing order enquiries
- Carrying out obligations under any contracts entered into between you and us
- Keeping a record of your relationship with us
- Seeking your views or comments on the services we provide
- Notify you of changes to our services – offers, promotions
- Contacting you to keep you up to date of when you need to re-seal your drive
- Sending out paperwork to be completed at the end of our contract
- Conducing a work analysis or reports
How long is your information kept?
We keep your information on our protected system ES/ET – NOD32 Antivirus for our records we keep them for as long as necessary as concrete lasts for many years, so we need to keep a log of what we have done. This is for the colour the patterns of concrete, and when it was completed this is also for our records to ensure that you’re covered with our warranty that is offered after completion. We may change details i.e. if someone else buys that home we can change the name over, and contact details – but will still keep the original record the installation concrete, colour pattern etc.
Who has access to your information?
We do not sell or rent your information
We do not share your information with third parties for marketing purposes
Data protection law requires us to rely on one or more lawful grounds to process your information. We consider the following grounds to be relevant:
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and or telephone marketing.
Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual in our showroom/whilst working on their Driveway) or a safeguarding issue which requires us to share your information with the emergency services.
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as the information is used for is fair and does not duly impact your rights)
- Send out postal communications which we think will be of interest to you
- Understand how people chose/use our services and products
- Update on when your drive needs to be re-sealed
We may use your contact details to provide you with information about:
- change in products, new colours or patterns etc
- extended warranty
- News letter
We will only send you marketing communications by email
We may send you marketing communications by post.